INFRASTRUCTURE MANAGEMENT
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Remote Monitoring:
USS provides a 24/7-hour performance monitoring of our client’s infrastructure environment. We monitor IT components and transactions of specific events, threshold violations and take note of errors/faults based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer meet an established threshold.
Our clients have the option of choosing how problems are resolved and who should solve them. Notifications include a process of escalation and tracking determined by the client.
Remote Operations:
Our remote operations solution automates the process of IT infrastructure administration beyond servers, which includes Networks, end-user services, applications, and SD.
Depending on the level of service desired, we manage different maintenance schedules and administrative tasks such as resource assignments and notification options.
Remote Infrastructure Management:
USS’s remote infrastructure management solutions go beyond the norm to include proactive problem identification and resolution. A Built-in identification root – cause analysis helps identify and automatically fix potential problems they affect the system’s performance.
Our remote infrastructure management solution automatically carries out the client’s pre-defined instructions to fix problems without human intervention. USS’s remote infrastructure management solution will also dispatch on-site service providers automatically to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve the system’s availability
Architecture Services:
- Project-based or needs-based services
- Highly skilled subject matter experts
- Support for high severity production outages
- Cloud / Hosting Services / Hosting and Provisioning services in the cloud
USS offers the following Services:
- IT Service Desk
- End-User Computing
- Application Management – In-house or third party
- Security & Compliance
- Enterprise Systems Management
- Virtualization & Cloud